Digital Designer

Role Summary

• Responsibilities: You will be involved in a wide range of digital design projects for our clients within the healthcare sector, from the initial concept development to full production, allowing for real autonomy and creativity
• Salary: £28,000 to £33,000 per annum outside of London (£28,860 to £33,000 per annum in London), depending on your previous experience
• Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
• Role Type: Full-time, permanent
• Start Date: This role will ideally commence in January or February 2027, and you will be asked to state your availability on your application form
• Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found
• Location: This role is available in our Global Headquarters in Cambridge, as well as our London and Manchester offices

About the Role

As a Digital Designer in our Creative team, you will be at the forefront of delivering diverse and intricate digital projects for both our clients in the healthcare sector and the company. These will include the design, maintenance and testing of new and existing websites and web applications, the creation of interactive content for conferences and events, as well as the creation of digital marketing materials such as HTML emails, web banners and social media graphics.

You will be involved in every stage of the project lifecycle, from initial concept development to full production, allowing for real autonomy and creativity. This involves early-stage collaboration with other designers, project managers, and clients to define the project scope and objectives. You will then produce high-quality design materials, providing technical insight and offering guidance as needed.

At Costello Medical, our Creative team is passionate about data visualisation and enhancing the communication of scientific content. We are also committed to supporting projects where we believe our skills can make a meaningful difference to healthcare. Therefore, you will have the opportunity to support not only commercial projects, but also pro bono work for charities and the public sector.

Examples of our work can be found here: https://www.costellomedical.com/what-we-do/medical-communications/creative/portfolio/, as well as a showcase of our digital design services here: https://www.costellomedical.com/what-we-do/medical-communications/creative/digital-design/

Key responsibilities will include:

• Developing Digital Materials: Creating a variety of user-friendly deliverables, including websites and web applications, interactive content for external events, marketing materials, and other design pieces for both internal teams and external clients
• Strong Collaboration: Working closely with creative colleagues and project managers at the outset of projects to determine the design scope, purpose, and strategic approach to be taken
• Effective Communication: Clearly communicating project requirements to project teams and providing input on any technical queries
• Quality and Delivery: Ensuring all projects are completed on time and within budget while maintaining the highest standards of quality
• Exceptional Service: Providing outstanding customer service, building strong partnerships with internal teams and external clients

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

A Day in the Life of a Digital Designer

Learn more about a typical day in the life of a Digital Designer at Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/day-in-the-life-digital-designer/

You can also hear directly from members of the Creative team by watching our Virtual Creative Careers Fair, where they share their experiences and insights into life at the company: https://www.costellomedical.com/careers/working-at-costello-medical/

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017, the Boston Globe’s Top Places to Work list in 2025, and were proud to receive B Corporation accreditation in 2022. We are also a certified Disability Confident and menopause friendly workplace. Learn more about us, our work, and our mission on our website: https://www.costellomedical.com/

About You

We are seeking a motivated individual who can contribute innovative ideas to enhance our digital design service offerings. You will have a great understanding of aesthetics and meticulous attention to detail. You will also take pride in delivering a consistently exceptional service to both clients and colleagues within a dynamic and fast-paced environment.

This role requires a problem-solving mindset, strong analytical skills, as well as an enthusiasm for learning new technologies to produce high-quality project deliverables.

Essential requirements for the role are:

• A degree-level or higher qualification in a design-related discipline (minimum 2.1 or equivalent), in addition to a highly innovative portfolio. We welcome applications from candidates with a diverse range of specialisms, including but not limited to; Digital Design, Graphic Design, Digital Marketing, Media and Communications, Computer Science and Art
• Some professional experience within an agency or commercial setting
• Technical knowledge of email/web/application development, including practical experience with HTML and CSS
• Experience applying UI/UX design principles across a wide range of digital deliverables
• Good working knowledge of Figma, or a strong desire to learn
• Working knowledge of Adobe Illustrator, InDesign, and Photoshop. Familiarity with other software in the Adobe Creative Suite is advantageous
• A problem-solving mindset, and the ability to think outside the box
• Exceptional organisational and time management skills, an excellent level of productivity and the flexibility to respond to changing deadlines
• Excellent attention to detail
• Strong communication skills and the ability to build robust and sustainable working relationships

Desired requirements for the role are:

• Practical understanding of Google Analytics and Google Search Console
• Search engine optimisation (SEO) and generative engine optimisation (GEO) experience
• Knowledge of omnichannel marketing and a flair for creative copywriting
• Familiarity with basic JavaScript

We welcome applications from experienced Digital Designers and those with a genuine interest in the healthcare industry who are looking to build a creative career in this field. You will have the opportunity to work alongside experienced colleagues who provide one-to-one training on technical aspects, project management, and effective client communication.

What We Offer

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:

• A starting salary of £28,000 to £33,000 per annum outside of London (£28,860 to £33,000 per annum in London), depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
• 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
• Flexible working hours and the chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering cash payments, additional pension contributions and more
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Critical Illness Cover, Income Protection and Life Assurance
• Paid and unpaid sabbaticals based on length of service

Learn more about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/benefits-package-in-the-uk/

The Application Process

You are required to submit your CV and a cover letter via our online application form. You will also be asked to provide a PDF portfolio or a link to your online portfolio. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved, where applicable.

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team. If successful, you will be invited to a final interview with senior members of our Creative team, which includes a portfolio review. Our standard recruitment process typically lasts around 2 to 3 weeks, however, this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.