IT Support Engineer - Intern (12 month Placement Year)

Take First Steps into Your IT Career

Here at GÉANT, we understand how technology helps connect research and education communities across Europe and beyond. As an IT Intern, you'll become a part of this move and an active member of the IT team, working alongside experienced colleagues who know the systems, services and tools that keep the organisation running smoothly.

This placement provides the opportunity to build your technical confidence as you gain insight into a broad range of IT disciplines to develop your skills. As you are exploring different areas of IT you will be creating and contributing meaningful work towards the future of GÉANT.

What You'll Learn

• Become proficient in using the ITSM system for ticket management and resolution.

• Build practical troubleshooting and customer support skills.

• Gain exposure to enterprise systems, cloud technologies and IT operations.

• Work on real projects that are meaningful contributions towards GÉANT.

• Develop communication, collaboration and stakeholder management skills.

• Learn from knowledgeable IT professionals in a supportive and structured environment.

What You'll Do

As an IT Intern, you'll divide your time between user support activities and project work, gaining experience across multiple areas of IT operations.

• Evaluate and action 1st line request and incident tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).

• Assisting with the setup and configuration of user devices and equipment.

• Supporting user account administration and system access management.

• Update and maintain information pages on our company Intranet (M365) to ensure that users have access to up-to-date information and resources.

• Provide remote support to end-users by asking targeted questions and utilising diagnostic tools to troubleshoot and resolve technical issues efficiently. 

• Performing routine checks to ensure IT systems are operating effectively.

• Contributing to IT projects and service improvement initiatives.

• Supporting content management and updates within Microsoft 365 and SharePoint.

• Learning and using the IT Service Management (ITSM) platform for ticket resolution and service delivery.

• Working with colleagues across the organisation to diagnose and resolve technical issues.

• Ensuring tickets and requests are managed in line with agreed service levels.

Projects may include activities such as SharePoint migrations, ITSM implementation activities and service improvement initiatives.

About You:

We are searching for someone who has a strong interest in technology and IT services, is curious about solving problems, and is motivated to learn. Able to demonstrate effective communication, pays attention to detail and can work collaboratively while taking initiative when appropriate.

To be considered for this placement, you should:

• Be currently studying Computer Science or a related degree.

• Be eligible to complete a 12-month industrial placement as part of your degree.

• Windows and macOS operating systems.

• Basic networking concepts.

• IT security fundamentals.

• Microsoft 365 applications and services.

• IT support or customer service principles.

• Strong attention to detail.

• A logical and methodical approach to problem solving.

• The knowledge of technical concepts clearly.

• A willingness to learn and take ownership of tasks.

• A diligent and proactive attitude.

Programme Information

Standard working hours are 09:00-17:30.

This role is office-based in Cambridge, although occasional remote working opportunities may be available.

Occasional travel within Europe may be required.

This is much more than a traditional IT support placement. You'll gain hands-on experience infrastructure, cloud technologies, service management and business-critical projects while working in an international organisation that supports the research and education community across Europe.